At 5SAH our clients are our priority. We are committed to providing an excellent service to each client. We achieve that through our experienced clerking team and exceptional barristers.
As part of our commitment to providing an excellent service to our clients, you can access our client care information, our terms of business, data protection, cookies & privacy policies and complaints procedure from this page. If you need any additional assistance, please do not hesitate to contact our clerking team on 0207 332 5400 for further assistance.
Clients will always be advised prior to or at the time of accepting a brief of the basis of calculation of charges/fees.
An estimate of costs will be given for privately funded work when requested.
Where the brief is for advice/opinion a written reply will be given within 21 days, unless a later date is agreed with the client. If an extension to this time is required, the client will be advised by telephone by the barrister or his clerk and a new reporting date agreed.
The client will be advised promptly of the outcome of court appearances and of the next stage in the case.
A conflict of interest check will be carried out by the Clerks room upon receipt of a brief and alternative arrangements made, including the transfer to another Chambers, if required.
If a brief needs to be reallocated due to factors beyond Chambers’ control, then the professional client will be advised by telephone at the earliest opportunity and the brief reallocated to a barrister of equal standing and experience, only with the prior agreement of the professional client.
Standard matter fee invoices will be issued promptly after the end of a case or agreed stage within a case. This will usually be within 5 working days.
Papers will be returned to the professional client after the completion of a case, and usually within 10 working days.