At 5SAH our clients are our priority.  We are committed to providing an excellent service to each client. We achieve that through our experienced clerking team and exceptional barristers.

As part of our commitment to providing an excellent service to our clients; whether that is a professional licensed access client or lay client, you can access our client care information, our terms of business, data protection, cookies & privacy policies and complaints procedure from this page.

If you need any additional assistance in relation to how to instruct or with regard to fees, please do not hesitate to contact our clerking team on 0207 332 5400 for further assistance.

Clients will be advised prior to instructing a barrister, of the basis of calculation of any charges and/or fees. Our most commonly used pricing models are fixed fee and hourly rates. Chambers usually provides legal services in the form of advice and/or representation at court.

An estimate of costs will be given for privately funded work when requested.

Where the brief is for advice/opinion a written reply will be given within an agreed timescale. Timescales are influenced by the complexity of instruction and the member’s capacity to fulfil the instructions. If an extension to this time is required, the client will be advised by telephone by the barrister or his clerk and a new reporting date agreed.

The client will be advised promptly of the outcome of court appearances and of the next stage in the case.

A conflict of interest check will be carried out by the Clerks room upon receipt of a brief and alternative arrangements made, including the transfer to another Chambers, if required.

If a brief needs to be reallocated due to factors beyond Chambers’ control, then the professional client will be advised by telephone at the earliest opportunity and the brief reallocated to a barrister of equal standing and experience, only with the prior agreement of the professional client.

Standard matter fee invoices will be issued promptly after the end of a case or agreed stage within a case. This will usually be within 5 working days.

Papers will be returned to the professional client after the completion of a case, and usually within 10 working days.

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